Xfinity service has never been set up at your address before.However, there are some cases that require professional installation, such as:
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Frequently asked questions Why can’t I install my own equipment?įor most addresses, you’ll have the option to either self-install or pay for professional installation of your Xfinity internet service. If you’re still having issues, contact Xfinity customer service. Unplug your equipment, wait a minute and plug it back in. Visit the Xfinity Status Center Outage Map to check for local outages. If an issue is affecting multiple devicesįirst, check your apps and websites to make sure it’s a network issue, not a specific app or website issue. You’ll want to place it in a central location without walls or furniture blocking the signal. Place your xFi Gateway at least three feet from the ground and avoid cramped space. Troubleshooting If your connection isn’t that strong If you choose to purchase your own Xfinity-compatible modem and router, follow the instructions that come with your purchased equipment to get your internet service set up. Xfinity gives you the option to use your own internet equipment instead of their Gateway. Setting up Xfinity internet using your own modem and router Once activation is complete (your Gateway may reboot in the process), you’re ready to start enjoying home Wi-Fi with your Xfinity internet service. Once you’re connected, visit Xfinity’s registration page and follow the prompts to verify your account, activate your service and set up a new home network name and password. Tip: Windows users may be prompted to enter a PIN instead which can be found on a separate sticker on your Gateway.Access the Wi-Fi settings, select your Network Name (SSID) and enter your password (Security Key) Tip: The name should be listed as either Home-XXXX or XFSETUP-XXXX.Once they’re flashing, find the Network Name (SSID) and Password (Security Key) on the sticker on the side, back or bottom of your Gateway. Wait for the 2.4 GHz and 5 GH Wi-Fi lights to start flashing. Wait until the Power, US/DS and Online lights stop flashing and are solid for one minute. Plug the power cord into the back of your Gateway and then into the electrical outlet.
Connect one end of the coax cable to the Cable In/RF In port on your Gateway and the other end to your cable wall outlet. Place your xFi Gateway in a central location near a cable wall outlet. Step 2: Follow the step-by-step prompts in the app to install your xFi Gateway modem/router and set up your Xfinity home Wi-Fi network.
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Step 1: Download the Xfinity xFi app for free in the iOS App Store or Android Google Play. If you have Xfinity internet with an xFi Gateway modem/router, follow these steps to get set up: If you have a mobile phone: Setting up Xfinity Internet with xFi Gateway